At Rustike we strive to process your order as quickly and carefully as possible.
Most are shipped within 2-3 business days via UPS Ground, USPS or Fed Ex depending on the product ordered.
We offer $4.99 Flat Rate in Contiguous US.
Orders over $100 Ship for FREE!
Please note that we ship Monday - Friday, and do not count weekends or US Holidays as business days.
We regret we cannot currently process international orders. We apologize for any inconvenience.
Tracking a Package
Once an order has been shipped, the date of shipment and a tracking number with a link will be sent to the email address provided. Click on the tracking number link to view the tracking details for your package.
You may return your purchase within 30 days of delivery.
Returned items must be unused, and in original packaging. Shipping charges are non-refundable, and you assume the responsibility for the return shipping. To expedite your return or refund you must contact us within 7 days of receiving your item.
All lighting is subject to a 20% restocking fee.
Should your purchase arrive damaged or defective, please submit photos to substantiate the damage to firstname.lastname@example.org within 7 days of delivery. Please include your order number and let us know if you would like a replacement or refund for the damaged item.
**Refunds or replacements will not be processed without photos**
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us within 7 days with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.